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💰 REFUND & RETURN POLICY
We want you to love your order from Detalora.com , but if something isn’t right, we’re here to help.
🕓 14-Day Return Window
You can request a return or refund within 14 days of receiving your order.
To be eligible for a return, your item must be:
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Unused, unworn, and in the same condition that you received it.
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In the original packaging.
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Accompanied by a receipt or proof of purchase.
If your return is approved, you will receive a return shipping label and instructions on where to send your item.
Please do not send items back to us without contacting us first — they will not be accepted.
🧾 Refund Process
Once we receive and inspect your returned item, we’ll notify you by email.
If approved, a refund will be processed to your original payment method within 7–10 business days.
Please note: depending on your bank or payment provider, it may take a few extra days for the refund to appear on your account.
🔁 Exchanges
If you want a different item, the fastest way is to return your current product and place a new order once the return is accepted.
💥 Damaged or Wrong Item
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at ignas@detalora.com
We’ll arrange a replacement or refund at no extra cost to you.
🇪🇺 EU Customers
If your order ships to a country in the European Union, you have the right to cancel or return your order within 14 days for any reason — as long as the item is unused and in its original packaging.
📬 Questions?
We’re always happy to help!
If you have any issues with your order, email us at ignas@detalora.com and our support team will get back to you as soon as possible.